Will artificial intelligence take your job or help you?

At its best, AI complements work, not replaces workers.

(Martin Meissner | AP) In this Nov. 29, 2019 photo, a metal head made from engine parts symbolizes artificial intelligence at the Essen Auto Show for Tuning and Motorsport in Essen, Germany. Artificial intelligence will continue to influence global workplaces.

A recent Top Workplaces survey shows that while most workplaces are not using AI, the technology is gaining attention and raising concerns.

Work environments bring human resource technology and artificial intelligence. While organizations are embracing HR technology solutions, Top Workplaces research shows that AI adoption is relatively low.

However, AI has enormous potential, from streamlining operations to enabling data-driven decision-making and unlocking valuable insights.

In the big picture, artificial intelligence is the use of computing to perform tasks normally performed by humans. It often refers to projects that collect and present information in a way that simulates action, purpose, reasoning, meaning, or learning. Artificial intelligence is used in manufacturing (intellectual robots), self-driving cars, healthcare management, financial investing, travel booking, social media monitoring, and chatbots.

In HR, AI can be used for tasks such as resume scanning, social media gathering, data collection, background checks, measuring employee satisfaction, optimizing benefits offers, and many other applications.

“There are many opportunities to use AI to make people’s jobs easier or better, so they can spend more time and effort on higher-level tasks or things they enjoy doing more,” said Kinsey Smith, Chief People Scientist at Energage. They take to concentrate.

What surveys show about artificial intelligence

Energage recently surveyed over 15,000 employees to get their feedback on HR technology and AI. The survey found that 1 in 6 employees are concerned about the impact of artificial intelligence on their work, especially those working in advertising and marketing. hospitality; entertainment; recreation and travel; and financial and insurance services.

In addition, 1 in 9 employees believe that artificial intelligence may replace their jobs in the next five years, especially in the service and communication sectors. hospitality; entertainment; recreation and travel; and financial and insurance services.

Survey feedback showed:

People are both excited and worried about the potential impact of artificial intelligence.

Few organizations are currently using AI for human resource tasks or issues.

Most organizations have HR information systems, performance management and performance management solutions.

More than 1 in 3 organizations do not have tools to listen to employees or select employees.

Respondents were most satisfied with the appreciation of their staff and installation tools.

HR information systems and recruitment technologies were considered the most valuable.

Common barriers to the value of these tools include integration and deployment efforts.

Senior managers expressed little concern about artificial intelligence in the workplace, while team members expressed more concern.

Matching AI tools to tasks

Organizations are more likely to rely on third-party tools for HR information systems. They often used homegrown solutions for employee appreciation and performance management.

While the majority have yet to adopt AI technology, respondents said talent acquisition was the task they most hoped the technology could help with in the future.

Smith says the best use of AI should be seen as a resource that supplements work, not something that replaces workers. For example, AI can be a springboard for more thoughtful strategies and conversations.

It’s just a tool, Smith said, and organizations have to figure out the best uses and misuses of that tool.

There are conservation considerations, he said. Organizations must consider how AI interacts with data from a privacy and legal perspective, as well as security concerns.

Also, is the information it generates completely accurate or factual? Humans still need to verify the results. AI does not necessarily operate with a level of morality.

It’s interesting trying to understand how all those pieces fit together, Smith said. This is something we have to deal with as a society. Technology will move us forward and new jobs will be created. We have to think about the tasks we want to take on.

Bob Helbig Director of Media Partnerships for Energage, an employee surveying firm based in suburban Philadelphia. Energage is a survey partner for Top Workplaces.

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