The Pixel Watch 2 apparently has a charging problem and Google knows it

Kaitlyn Cimino/Android Authority

TL;DR

  • Many users report charging issues on the Pixel Watch 2.
  • Some say their watches don’t charge at all with the included charging base.
  • Others report that their Pixel Watch 2 units charge intermittently.
  • Google is apparently aware of the current problem.

Pixel Watch 2 users are reporting a charging issue with the wearable device. We found extensive threads on Reddit showing that Google’s new smartwatch simply refuses to charge for many users. Some Pixel Watch 2 owners also report that their watches charge intermittently when connected to the charging dock.

Relentless research of those users shows that Google is aware of the problem. Customer support told the Pixel Watch 2 user that this is an ongoing issue with the smartwatch and that the company would get back to them as soon as possible with a solution. However, the user never received a response from Google. They tried everything from ordering a new Pixel Watch 2 charging cable from the Google Store to connecting the charger to various ports and wall outlets. However, nothing worked for them. His Pixel Watch 2 unit seemed to have a life of its own and stopped and started charging randomly. In the end, the user managed to speak to a member of the support staff via live chat and was offered a new Pixel Watch 2 in exchange for which he did not charge.

However, not all Pixel Watch 2s facing the charging issue have been so lucky. Many users report that they are still waiting for Google to contact them because their smartwatches are not charging.

Same problem here. The cable is placed correctly in the watch, the magnet snaps back, but nothing happens. I’ve tried several chargers and verified that each one works with a USB-C to USB-C phone charging check first, but the watch doesn’t charge at all. It’s very frustrating. I also contacted support and they told me that I needed to consult with my superiors. Please keep an eye on your email for a response.

Another user complained that Google support stopped responding to their emails about the issue.

It’s unclear at the moment if the problem is with the charger that Google includes with the Pixel Watch 2 or if some units of the smartwatch are defective. Google recommends on its support page that users first confirm if their charger is properly aligned with the Pixel Watch 2.

The Pixel Watch 2 only fits on the base one way. It will not charge if placed on the magnetic base in the wrong direction. If you are having a charging issue on your Pixel Watch 2, you should first make sure that the watch is properly aligned with the charger, that the back of the watch is clean, and that the charging pins are not stuck or damaged.

If your Pixel Watch 2 still won’t charge, like those reporting the issue, you should try contacting Google Support by signing in to your Google account and going here. Affected users recommend speaking to Google Store support agents rather than the Watch team, as the latter apparently cannot provide a resolution or exchange.

Please contact Google for more details on the current Pixel Watch 2 charging issue and update this article when we hear from you.

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